(855) 708-2727

Term & Conditions

By visiting or shopping at this web site, you accept the following terms and conditions. Please read them carefully. 

Return Policy

Canada CPAP Supply will accept returns on any unopened product within 10 days of the original purchase date. A 15% restocking fee will be subtracted from the original cost and a credit will be issued for the difference. Shipping costs are not refundable. Call our office to obtain an RMA number before returning the unopened item. Any product that has been opened can not be returned (no exceptions).

If you are unsure of the right product or size, we can help. Please feel free to give us a call at (855)708-2727 if you are not sure about the items that you need before placing your order. Our customer service department is extremely knowledgeable in CPAP therapy and will be glad to answer any question that you may have regarding sizing or product compatibility.

On the rare occasion that a product is received with a manfacturer's defect, call our office within 24 hours of receipt and we can determine the appropriate steps to take. If you receive the item on the weekend or after our normal business hours please leave us a message at (855)708-2727. We will return your call on the next business day.

Please note that the above policy also includes all CPAP, BiPAP and APAP machines. A CPAP, BiPAP or APAP machine is considered opened if any hours are placed on the machine, and it is subject to the same return policy stated above. Most CPAP, BiPAP and APAP machines come with a manufacturer 2 year warranty for manufacturer defects. Any misuse of the equipment may void the warranty. All warranty decisions are made solely by the manufacturer.

Manufacturer Warranties

CPAP, BiPAP and APAP machines carry a manufacturer warranty. If your machine malfunctions, call our office at (855)708-2727 to verify the machine is still under warranty. If so, please call to arrange a Return Merchandise Authorization number. Warranty claim decisions are the solely at the discretion of the manufacturer. Customer is responsible for shipping the machine to our office. Repair or replacement of the broken machine can take up to 4 weeks depending on the manufacturer. Rental machines are available to be used during this time if needed, please call our customer service for details on rental machines.

Manufacturers do not warranty against misuse or water damage. If water damage or misuse is determined to be the cause of the malfunction, you will have a choice to have it returned to you at no cost, have the machine repaired by the manufacturer (repair costs will be communicated and collected before machine is repaired), or purchase a new machine at current prices displayed on the website.

Email Addresses

Email addresses are not shared, bought, or sold via our site or our data management system. Your email address is primarily used to communicate the status of your order. We may use your email address to send promotional information and keep you informed of changes to our website. You can easily unsubscribe to our emails easily by clicking the appropriate link within the footer of the emails.

Canceled Orders

All orders that are canceled by the customer are subject to a 10% administrative fee that will be subtracted from the refunded amount. If an order is canceled during normal business hours on the same business day the order was placed, a refund will be given that day. If an order is canceled after the close of normal business hours, a refund will be given within 24 business hours.

Prescription Policy

Canada CPAP Supply requires a valid prescription for every CPAP/BiPAP/APAP machine, mask, or humidifier purchased. 

What should the prescription include?

  • Patient's first and last name
  • Doctor's name and office address
  • Patient pressure settings (for CPAP/BiPAP machines only). CPAP machines require one pressure, Bilevels and BiPAPs require both an inspiratory and expiratory pressure, and Auto machines require both a minimum and maximum pressure.

Where do I send my prescription?

Please fax your prescription to (855)505-9178. A scanned copy can also be emailed to info@canadacpapsupply.com. Please contact us directly if you are having difficulty obtaining a prescription. 

*Prescriptions are NOT required to be sent for replacement parts, filters, or any product on the website without a prescription required field. However, patients should have a valid prescription for these items. 

Copyright

All content included on this site, such as text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations, and software, is the property of this site's owner or its content suppliers and protected by Canadian and international copyright laws. The compilation of all content on this site is the exclusive property of this site's owner and protected by Canadian and international copyright laws. All software used on this site is the property of this site's owner or its software suppliers and protected by Canadian and international copyright laws. 

Trademarks

"CanadaCPAPSupply.com", the CanadaCPAPSupply.com logo, and the other names, marks, products and services described in our websites are either trademarks, trade names or service marks of CPAP Supply USA LLC or its affiliates, or are the property of their respective owners. These marks may not be copied, imitated or used, in whole or in part, without the express prior written permission of Canada CPAP Supply. In addition, page headers, custom graphics, button icons, and scripts that are service marks, trademarks, and/or trade dress of Canada CPAP Supply may not be copied, imitated, or used, in whole or in part, without the prior written permission of Canada CPAP Supply.

Third Party Information Resources

Information here is not intended for trading purposes. Neither Canada CPAP Supply nor any of its data or content providers shall be liable for any errors or delays in the content, or for any actions taken in reliance thereon. 

DISCLAIMER OR WARRANTIES AND LIMITATIONS OF LIABILITY

THIS SITE IS PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS. NO REPRESENTATIONS OR WARRANTIES OF ANY KIND ARE MADE, EXPRESS OR IMPLIED, AS TO THE OPERATION OF THIS SITE OR THE INFORMATION, CONTENT, MATERIALS, OR PRODUCTS INCLUDED ON THIS SITE. YOU EXPRESSLY AGREE THAT YOUR USE OF THIS SITE IS AT YOUR SOLE RISK. 

TO THE FULL EXTENT PERMISSIBLE BY APPLICABLE LAW, THIS SITE'S OWNER DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. THIS SITE'S OWNER DOES NOT WARRANT THAT THIS SITE, ITS SERVERS, OR E-MAIL SENT FROM THIS SITE ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. THIS SITE'S OWNER WILL NOT BE LIABLE FOR ANY DAMAGES OF ANY KIND ARISING FROM THE USE OF THIS SITE, INCLUDING, BUT NOT LIMITED TO DIRECT, INDIRECT, INCIDENTAL, PUNITIVE, AND CONSEQUENTIAL DAMAGES.

CERTAIN LAWS DO NOT ALLOW LIMITATIONS ON IMPLIED WARRANTIES OR THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES. IF THESE LAWS APPLY TO YOU, SOME OR ALL OF THE ABOVE DISCLAIMERS, EXCLUSIONS, OR LIMITATIONS MAY NOT APPLY TO YOU, AND YOU MIGHT HAVE ADDITIONAL RIGHTS.

Termination

Not withstanding any of these Terms of Use, Canada CPAP Supply reserves the right, without notice and in its sole discretion, to terminate your license to use our websites, and to block or prevent future access to and use of our websites. 

Miscellaneous

These Terms of Use apply exclusively to your access to, and use of, our websites and do not alter in any way the terms or conditions of any other agreement you may have with Canada CPAP Supply for products, services or otherwise. Canada CPAP Supply reserves the right to change any and all content contained on our websites at any time without notice. Reference to any products, services, processes, or other information, by trade name, trademark, manufacturer, Canada CPAP Supply not constitute or imply endorsement, sponsorship or recommendation thereof by Canada CPAP Supply.

Questions, Comments, Concerns?

Please fell free to contact us at any time with your questions or concerns. We are available via email at info@canadacpapsupply.com, or via telephone at (855)708-2727.